TERMS OF SERVICE
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General conditions governing use of the Memorabid platform, auction participation, purchases, sales and access to services
Last updated · 25 August 2026
1. Platform owner, contact details and acceptance
The platform available at www.memorabid.com, including its language versions, restricted areas and connected services (the “Platform”), is operated by:
Memorabid S.r.l.
Registered office: Foro Buonaparte 59, 20121 Milan (MI), Italy
Email: info@memorabid.com
Website: www.memorabid.com
These Terms and Conditions (the “Terms”) govern access to the Platform and use of its services by visitors, bidders, buyers and sellers (together, “Users”). Registering, placing a bid, making a purchase, listing a Lot or using a function that expressly refers to these Terms constitutes acceptance of them.
Before entering a transaction, Users may save or print these Terms. Memorabid provides transaction confirmation and contractual information on a durable medium where required by law.
2. Definitions
For the purposes of these Terms:
• “Auction” means the online competitive procedure through which Users place bids for a Lot before the stated deadline.
• “Buyer” means the User purchasing a Lot through an Auction, Buy Now or Direct Purchase Proposal.
• “Consumer” means a natural person acting for purposes outside their trade, business, craft or profession.
• “Experience” means a service, admission, meeting, event or activity, which may be scheduled for a specific date or period.
• “Lot” means the item, service, Experience or group of items or services described in a Listing.
• “Listing” means the page describing the Lot, Seller, price, duration, requirements, charges and special conditions.
• “Marketplace” means the environment in which third-party Sellers offer Lots to Buyers using Memorabid’s services.
• “MemorabidNOW” means the silent-auction and fundraising solution described in the Listing or relevant organisational agreement.
• “Reserve Price” means the minimum amount, if provided and disclosed, below which the Lot will not be awarded.
• “Trader” means a natural or legal person acting for purposes relating to their trade, business, craft or profession.
• “Direct Purchase Proposal” means the function through which a User offers to purchase a Lot from the previous successful bidder after an Auction has closed.
• “Seller” means a User who sells or intends to sell Lots through the Platform.
3. Services and Memorabid’s role
Memorabid offers an online Platform where Users may bid on, buy and sell special objects (“Lots”) or experiential content through automated online Auctions or fixed-price listings (“Buy Now”). Everyone who uses the Platform is a “User”. Users who purchase Lots or Experiences are “Buyers”, and Users who sell or intend to sell Lots are “Sellers”. Use of any service on the Platform means that the User expressly consents to Memorabid providing services to both the Buyer and the Seller.
Memorabid is not a party to the Contract of Sale. Memorabid is not a party to or subject to the Contract of Sale or any other arrangement made between the Buyer and the Seller pursuant to their Contract of Sale, including, without limitation, shipping arrangements. Memorabid is therefore not subject to post-contractual information obligations. A Seller who uses the Platform to submit a Lot for Auction or fixed-price sale makes a binding offer to enter into the Contract of Sale for that Lot with a prospective Buyer. A Buyer accepts that offer by placing a Bid or purchasing a Buy Now listing. The highest bidder at the end of an Auction, or the Buyer awarded a fixed-price Lot, automatically enters into the Contract of Sale with the Seller of that Lot for the highest Bid or Buy Now price. Where the Seller has set a Reserve Price and it is not met, no Contract of Sale is concluded.
In the event of conflict, the following order applies: mandatory law; special conditions clearly displayed in the Listing; these Terms. The Privacy Policy and Cookie Policy separately govern personal-data processing and do not turn privacy consent into acceptance of commercial terms.
4. Eligibility and accounts
An account is required to bid, buy or sell. Users represent that they are at least 18 years old, have full legal capacity, have authority to bind any entity they represent, and are not subject to sanctions or restrictions preventing the transaction.
Users must:
• provide truthful, complete and current information;
• choose an appropriate username that is not likely to be confused with another person or organisation;
• keep credentials confidential and use reasonably secure systems and devices;
• promptly update contact, invoicing, shipping and payment information;
• notify Memorabid immediately of any unauthorised or suspicious access;
• complete proportionate identity, status, residence, payment or compliance checks requested for a transaction.
Accounts are personal and may not be transferred. Users must keep their username and password combination secret at all times. The User alone is responsible for every activity related to the account. Memorabid is entitled to assume that only the User can sign in using the registered email address and password. The User’s responsibility is total and exclusive. If anyone, whether an adult or a minor, uses the account from an unattended device or by using an email address and password that were not kept confidential, the User remains responsible for every action performed through the account and recorded in Memorabid’s systems. In the event of an unpaid purchase, the credit-card holder registered on Stripe is jointly liable with the account holder for the entire outstanding debt relating to the payment of the won Lot. Under no circumstances may the credit-card holder disclaim responsibility for the purchase.
In addition to account restrictions, Memorabid may suspend, restrict or terminate use of the Platform through any other account used by the User, related to the User or used under the User’s instructions (“Related Account”). Memorabid may assume that an account is a Related Account where it can manually or automatically match a sufficient number of overlapping data points between different accounts. Memorabid may consequently take any protective measure provided by these Terms against all Related Accounts. If the User disagrees with Memorabid’s findings, the User bears the burden of proving that the relevant accounts are not Related Accounts. A suspended or closed account may not be circumvented by creating or using another account.
5. Acceptable use and prohibited conduct
Users must use the Platform in good faith and comply with law, third-party rights, these Terms and service instructions.
In particular, Users may not:
• place sham bids, manipulate a price or collude to alter an Auction;
• bid on their own Lots, directly or through connected persons, or ask others to do so;
• contact Users to complete outside the Platform a transaction originating on the Platform or to avoid fees and controls;
• list unlawful, counterfeit, stolen, dangerous, unavailable or misleadingly described Lots;
• use another User’s data, messages or content for purposes unrelated to the transaction;
• collect data by scraping, robots or unauthorised automated tools;
• interfere with security, code, availability, bidding procedures or payment systems;
• use the Platform for money laundering, fraud, unlawful financing, sanctions breaches or tax evasion;
• transmit malware, spam, threats, discriminatory or defamatory material, or content infringing the dignity or rights of others;
• use Memorabid marks, content or interfaces without permission or impersonate Memorabid.
Memorabid may take proportionate measures including warnings, restrictions, content removal, bid or account suspension and reporting to authorities, in accordance with Section 22.
6. Seller obligations and Lot listings
The Seller warrants that it has title, authority and availability to offer and transfer the Lot and that the Listing complies with applicable law.
The Seller must clearly and accurately disclose:
• the Lot’s characteristics, condition, dimensions, provenance and known defects;
• authenticity, attribution and certifications, without making unverifiable claims;
• price, taxes, commissions, charges, availability and delivery times;
• geographic, customs or export restrictions;
• for Experiences, date, duration, location, requirements, inclusions, exclusions and substitution or cancellation conditions;
• all pre-contractual and safety information required by law.
The Seller remains responsible for information and materials supplied even where Memorabid formats, translates or adapts them for editorial consistency. Memorabid may request documents, correct obvious errors in consultation with the Seller, reject or remove a Listing, and prevent a sale where risks of illegality, counterfeiting, fraud or unavailability arise.
7. Auction rules
7.1 Instructions and duration
Each Auction is governed by its Listing, instructions displayed in the interface and these Terms. Platform system time determines opening, closing and receipt of bids.
Memorabid may suspend, extend or cancel an Auction before award where necessary because of technical problems, material errors, force majeure, suspected fraud, breaches, Lot unavailability or User protection. Where reasonably possible, it informs affected Users of the reason.
7.2 Minimum bid increments
Unless the Listing states otherwise, the minimum increment is:
• from €0,00 to €200,00: €10,00;
• from €200,01 to €500,00: €20,00;
• from €500,01 to €1000,00: €50,00;
• from €1000,01 to €2.000,00: €100,00;
• from €2.000,01 to €3.000,00: €200,00;
• from €3.000,01 to €5.000,00: €250,00;
• from €5.000,01 to €10.000,00: €300,00;
• from €10.000,01 to €20.000,00: €500,00;
• from €20.000,01 to €30.000,00: €1.000,00;
• from €30.000,01 to €50.000,00: €2.500,00;
• from €50.000,01 to €100.000,00: €5.000,00;
• from €100.000,01 to €200.000,00: €10.000,00;
• from €200.000,01 to €300.000,00: €20.000,00;
• from €300.000,01 to €500.000,00: €25.000,00;
• from €500.000,01 to €1.000.000,00: €50.000,00;
• over €1.000.000,00: €100.000,00.
The Platform prevents bids below the minimum increment; any special rule is displayed before bidding.
7.3 Binding bids and award
Each validly submitted Bid is binding and may not be withdrawn by the User. Memorabid is entitled, at its own discretion, to remove a Bid from an online Auction if it deems this necessary, including in the event of possible abuse, fraud or an obvious mistake. This authority belongs exclusively to Memorabid S.r.l. Under no circumstances does a User have the right to remove, or legitimately request the removal of, a Bid from an online Auction.
At closing, the Lot is awarded to the highest bidder if any Reserve Price has been met and no ground for suspension or cancellation applies. Award automatically forms the Contract of Sale with the Seller of the specific Lot.
7.4 Seller delivery of the Lot to Memorabid
Independent Sellers who use the Marketplace section, by accepting the service mandate, undertake to deliver the sold item to Memorabid’s stated offices no later than 48 hours after the Auction award. A minor delay may be tolerated and considered acceptable. Otherwise, if the delay is not minor, or if the Seller states that the awarded item is no longer available for any reason whatsoever, with no exceptions, the Seller accepts and acknowledges a penalty equal to 15% of the hammer price, subject to a minimum of €150.00 for each Lot awarded and not promptly delivered to Memorabid.
Likewise, the Seller acknowledges and accepts that the same penalty applies if fictitious Bids are found to have been placed on the Seller’s own Auctions by the Seller or by Users connected or attributable to the Seller. The penalty is calculated on the amount of the last recorded Bid and applies as compensation for reputational damage and impairment of the integrity and transparency of the Auction process towards Platform Users.
8. Buy Now and contract formation
Through “Buy Now”, the User purchases the Lot at the displayed fixed price and conditions without a competitive process. A Buyer awarded a fixed-price listing automatically enters into the Contract of Sale with the Seller of the specific Lot for the Buy Now price.
9. Direct Purchase Proposals
After an Auction closes, the Platform may allow a User to offer to buy the Lot from the previous successful bidder. By accepting this function, that successful bidder acts as Seller and appoints Memorabid as agent to the extent needed to facilitate the transaction.
The proposal and any counterproposal remain valid for 14 days, equal to 336 hours, unless a shorter period is shown. Acceptance within the validity period forms a binding contract; the offeror must pay within 48 hours.
The Seller must dispatch the Lot within 48 hours after Memorabid’s request to the stated operational offices, currently:
Polo Tecnologico di Pavia
Via Fratelli Cuzio 40, 27100 Pavia (PV), Italy
Before dispatch, the User must check the order for the current operational address. The Buyer bears shipping costs and, for non-EU destinations, any customs and import charges. If the carrier requires customs charges before delivering the parcel, the Buyer accepts that cost and undertakes to pay it.
Unless stated otherwise, the Seller’s proceeds are subject to:
• a 15% Memorabid commission;
• a 3% transaction contribution;
• VAT on commissions and taxable amounts as required by law.
Memorabid holds Buyer funds until receipt and completion of applicable operational checks. Net payment to the Seller is initiated 14 days after the Buyer receives the Lot, unless there is a dispute, exercise of statutory rights, chargeback, tax hold or verification. The Seller must timely provide accurate tax and banking information.
10. Price, commissions, taxes and charges
Buyers and successful bidders must pay the final price of the Item at the award amount, together with other applicable costs, including VAT, shipping costs, return shipping costs where the User rejects an Auction or direct-sale object, insurance costs, customs-clearance costs, service costs and other applicable charges.
Fees for use of the services can be viewed on the pages dedicated to sales, commissions, payments and shipments: Become a Seller, How Memorabid works and Payments and shipments.
Memorabid may change its fees from time to time by publishing the changes on the website or in the Messages section 15 days before they take effect. If a User does not intend to accept the new fees, the User may close the account without consequences within 15 days after notification of the change.
11. Payments, card verification and default
Before bidding on a Lot, the User must provide credit- or debit-card details so that the Bid can be confirmed. Card details are collected by Stripe and are not stored by or visible to Memorabid or its team.
No amount is processed or pre-authorised when a Bid is confirmed. Only if the User wins an Auction and does not independently pay the total amount within 48 hours will Memorabid process the transaction through Stripe for the total amount due using the registered payment method. If the registered payment method does not contain sufficient funds to settle the debt, a transaction equal to 15% of the award price, subject to a minimum of €150 for each Lot won, will be processed as a penalty.
A User who does not independently pay for a purchase within 48 hours after winning becomes delinquent and breaches these Terms by failing to pay within the maximum established period.
Where the total amount due at checkout is €5,000 or more, the only accepted payment method is direct bank transfer. Memorabid nevertheless reserves the right, if the User does not complete checkout within the specified timeframe, to charge the amount in full or in part to the credit card registered through Stripe.
If a User wins multiple Lots but pays for only some of them, the amounts paid are considered partial deposits towards the total amount due for all winning Bids. Paid Lots are not treated as finalised purchases but are held as deposits until the full amount due has been paid. Memorabid reserves the right not to ship any item until the full balance has been paid. If the customer fails to pay the total amount due, all amounts already paid will be retained in full as a penalty.
No partial checkout is permitted. A User who wins multiple Lots may not pay for only some of them while avoiding payment for the others. If payment has already been completed for the first Lots won, those Lots will not be shipped or delivered until the later awards have also been paid. All items are delivered only after full checkout, when every outstanding debt has been cleared.
For every payment transaction, the User undertakes not to provide an invalid or unauthorised payment method and acknowledges each payment as definitive and non-refundable.
12. Shipping, delivery, collection and storage
Memorabid will not be held liable for theft, damage or loss of a purchased item if the successful bidder does not complete payment within 48 hours after the award, thereby preventing Memorabid S.r.l. from shipping the item within a timeframe close to completion of the sale. Likewise, Memorabid will not be held liable if, after payment, the Buyer wishes to collect the item physically more than 96 hours after the award, which is the maximum period during which Memorabid S.r.l. may be considered responsible for safekeeping the item purchased by the User.
Combined shipping of multiple Lots is possible only if the interval between the award of the first and last Lot to be grouped does not exceed 48 hours. Under no circumstances is combined shipping allowed for Lots awarded more than 48 hours apart.
The Buyer is responsible for accurate address and customs information and for import charges not included. Memorabid does not guarantee that a Lot can lawfully be exported to or imported into every country; Users must check licences, prohibitions and restrictions.
13. Marketplace, authenticity and checks
On the Marketplace, the Seller is responsible for the Lot’s existence, lawfulness, quality, authenticity and provenance and for performing the sale. Memorabid carries out reasonable risk-based checks and may request documentation or physically inspect a Lot where the service provides for this, but it does not guarantee every statement made by a third-party Seller.
Buyers must read the full Listing, images and conditions and request clarification before bidding. Descriptions such as “attributed to”, “in the style of”, “signed”, “autographed”, “match worn” or similar have the meaning specified in the Listing and do not automatically amount to an absolute guarantee.
An authenticity certificate or opinion is binding only within its wording, issuer and stated conditions. Nothing excludes liability for fraudulent statements.
Where Memorabid becomes aware of an illegal product or service, it may remove it, inform affected Users and identify available remedies as required by applicable law.
14. Experiences and date-specific services
Experiences may be subject to personal, age, health, clothing, travel or identification requirements in the Listing. Buyers are responsible for travel documents, visas, transport and accommodation not expressly included.
Dates, guests, location or programme may change for organisational, safety, host-unavailability or force-majeure reasons. For a material change, the responsible party offers, in accordance with law and the Listing, an equivalent date or service or a refund for the unused part. Participant substitution is allowed only where stated or authorised and remains subject to requirements and checks.
15. No right of withdrawal
Memorabid is not merely a “marketplace”, an “e-commerce” website or an “online auction platform”. Memorabid S.r.l. is an official auction house registered and recognised by the Italian Chamber of Commerce.
It is clarified and expressly stated that amending Directive (EU) 2023/2673, which governs the exercise of the right of withdrawal from distance contracts, does not apply to public auctions.
This exclusion is established by Directive 2011/83/EU on consumer rights, implemented in Italy through the Consumer Code, Legislative Decree 206/2005.
According to Article 16, letter (l), of Directive 2011/83/EU, the right of withdrawal is not provided for “the supply of goods which are sold at a public auction”, such as those auctioned by Memorabid S.r.l.
The awards of Memorabid Auctions are therefore not subject to the right of withdrawal, meaning that the User cannot exercise a right to reconsider after winning an Auction, as may be possible for fixed-price purchases on digital platforms where sales are concluded remotely and at a fixed price.
Furthermore, Article 3 of the Directive specifies that the right of withdrawal does not apply to contracts concluded between consumers and private individuals, as occurs in the majority of Auctions held on Memorabid.
In accordance with the provisions of Directive 2011/83/EU, implemented in Italy by Legislative Decree No. 206 of 6 September 2006, the right of withdrawal remains available in the case of a fixed-price purchase through a Buy Now listing.
16. Charitable initiatives and MemorabidNOW
Listings marked “Charitable initiative in support of…” identify the beneficiary, purpose, amount or proportion allocated, calculation basis, any limits, initiative period and expected transfer deadline.
Unless a condition more favourable to the beneficiary is clearly displayed:
• 85% of the winning price is allocated to the named Third Sector entity or other beneficiary;
• 15% is Memorabid’s service fee;
• no further deductions are made from the winning price, without prejudice to taxes and charges separately disclosed to the Buyer.
For MemorabidNOW Silent Auction initiatives, 100% of the amounts presented as charitable proceeds are allocated to the beneficiary. Any fixed Memorabid fee is agreed separately with the organiser and is not deducted from the amount disclosed as being allocated to the beneficiary.
Memorabid transfers beneficiary amounts within 16 days after confirmation that the successful bidder received the shipment. For MemorabidNOW, the period starts after the final successful bidder receives the final Lot and logistics are completed, subject to disputes, refunds, chargebacks, legal obligations or a different clearly disclosed period.
Memorabid, the promoter and beneficiary comply with applicable information, advertising, notification and reporting duties, including Italian Law No. 120 of 19 June 2026 concerning sales in which part of the proceeds is allocated to solidarity purposes. The parties promptly exchange necessary information and each is responsible for matters within its control.
Buyers must not treat a payment as tax-deductible or creditable unless statutory requirements are met and appropriate documentation is issued by the competent entity.
17. Tax treatment
Memorabid does not provide tax advice. Purchase prices, commissions, donations, sale proceeds and transfers may be treated differently depending on the person, country and transaction. Each User is responsible for their returns, invoices, receipts and taxes and should seek professional advice where necessary.
18. Messaging and User communications
The Platform may provide messages between Users and with Memorabid for questions, transaction arrangements, shipping and support. Users may use these channels only for service-related purposes and may not send unsolicited advertising, unlawful material or circumvention proposals.
Memorabid may access and analyse messages to the extent necessary to provide support, prevent fraud, enforce these Terms and comply with law, as explained in the Privacy Policy. Messaging should not be used for unnecessary confidential information or special-category data.
Operational communications may be sent by email, SMS, WhatsApp, push notification or another User-selected contact method. Marketing communications are separate and sent only under an appropriate legal ground and the User’s preferences.
19. User content and licence
Users retain rights in text, photographs, videos, documents and other materials they upload. Users warrant that they have all necessary rights and consents and that content is accurate, lawful and does not infringe intellectual property, confidentiality, image or other rights.
For the period needed to provide, promote and document the service and related initiatives, the User grants Memorabid a non-exclusive, worldwide, royalty-free licence, transferable only to involved providers and sublicensable as necessary, to host, reproduce, technically adapt, translate, publish and communicate the content. A licence to promote a specific initiative may reasonably continue in archives and already-published material, subject to objection rights and different agreements.
Memorabid does not acquire ownership of content and does not require waiver of moral rights beyond what law permits. Users authorise non-substantive editorial changes and translations; a change materially altering the Lot’s description or attribution requires Seller review unless correcting an obvious error or complying with law.
20. Memorabid intellectual property
The Platform, software, structure, graphics, databases, marks, text and Memorabid-created materials are protected by intellectual-property law. Users receive a personal, limited, revocable, non-exclusive and non-transferable licence to use the Platform under these Terms.
Systematic copying, reverse engineering, substantial database extraction, framing, unauthorised mark use and unauthorised commercial exploitation are prohibited. Uses that cannot lawfully be restricted remain permitted.
21. Notices of illegal content and intellectual-property complaints
Anyone who believes that a Listing or content is illegal or infringes rights may email info@memorabid.com with:
• the exact URL or electronic location of the content;
• a sufficiently substantiated explanation;
• name and email contact, except where law permits anonymity;
• a good-faith statement that the notice is accurate and complete;
• for intellectual-property rights, identification of the work or right and evidence of authority.
Where contact details are available, Memorabid acknowledges receipt, assesses notices in a timely, diligent, objective and non-arbitrary manner, and communicates its decision and available remedies where required. Intentionally false or abusive notices may give rise to liability.
22. Moderation, suspension and closure
Memorabid may restrict visibility, remove content, suspend payments, bids, functions or accounts, or close an account where proportionate in response to:
• breaches of law or these Terms;
• fraud, manipulation or risk to payments, security or Users;
• non-payment or repeated default;
• authority orders or sanctions obligations;
• unlawful, counterfeit or dangerous content or Lots;
• abusive use of complaints or notices.
Where required by law and not prevented by investigative or security needs, Memorabid provides a clear and specific statement of reasons, identifying essential facts, contractual or legal grounds, any use of automated tools and available redress. Users may request review by emailing info@memorabid.com.
Suspension does not eliminate accrued rights or obligations. Where possible and lawful, Memorabid allows Users to retrieve essential information and complete or unwind pending transactions.
23. Service availability, technical changes and force majeure
Memorabid aims for service continuity but does not guarantee uninterrupted availability. It may perform maintenance, security updates or technical changes and may temporarily interrupt functions because of failures, attacks, provider outages or force majeure.
Force majeure means events reasonably outside a party’s control, including natural disasters, epidemics, war, authority action, widespread network or power interruption, external strikes and unforeseeable unavailability of essential infrastructure. The affected party informs the other and takes reasonable steps to mitigate effects. Mandatory remedies and refunds for services definitively not performed remain available where due.
Memorabid may change or discontinue non-essential functions. If a change materially affects a paid service already purchased, Memorabid provides a proportionate remedy unless the change is required by law, security or abuse prevention.
24. Third-party services and resources
The Platform integrates payment services, carriers, authentication tools, maps, videos, social networks and other providers. Those services may have their own terms. Memorabid selects and coordinates providers it engages but does not control services independently selected by Users or external-site content.
An external link is not an endorsement. Users should review third-party terms. Nothing limits Memorabid’s responsibility for persons for whom it is legally responsible or obligations it directly undertakes.
25. Liability
Memorabid is responsible for performing its own obligations relating to the Platform services. Memorabid is not a party to the Contract of Sale and does not assume the Seller’s obligations; it is not responsible for a Seller’s default except in the case of its own fault, express guarantee or mandatory liability.
To the extent permitted by law, Memorabid is not liable for indirect or unforeseeable loss, loss of opportunity or data attributable to the User, or third-party content of which it was not required to be aware. For Trader Users, Memorabid’s total contractual liability for a transaction is limited to the greater of the fees paid to Memorabid for that transaction and the amount covered by applicable insurance, unless a mandatory limit or specific agreement provides otherwise.
No limitation applies to intent or gross negligence, death or personal injury, fraud, deliberate breach, personal-data obligations, or Consumer rights that cannot be limited.
26. Indemnity by Trader Users
A Trader User indemnifies Memorabid against reasonable third-party claims, penalties, costs and loss arising from that User’s unlawful Lot, rights infringement, false information, tax default or breach of these Terms, to the extent attributable to the User. Memorabid gives prompt notice and allows a reasonable defence, without agreeing to impose an admission or obligation on the User without consent.
This indemnity does not apply to Consumers beyond what law permits and does not cover matters attributable to Memorabid.
27. Term, termination and account closure
These Terms apply while a User uses the Platform. Users may request account closure at info@memorabid.com after completing pending payments, shipments, disputes and other obligations.
Memorabid may terminate on reasonable notice or immediately in the serious cases described in Section 22. Closure does not affect completed contracts, sums due, defence rights, retention duties or provisions intended to survive, including intellectual property, liability, governing law and disputes.
28. Changes to these Terms
Memorabid may update these Terms for legal, technical or organisational changes. Material amendments are communicated to registered Users at least 15 days in advance, except where a shorter period is legally required, needed to address an unforeseen fraud or security risk, or the amendment is exclusively favourable.
Changes do not operate retroactively on completed transactions. A User who disagrees may stop using the service and close the account after fulfilling pending obligations. Continued use after the effective date constitutes acceptance only where permitted and clearly stated in the notice.
29. Assignment, no waiver and general provisions
Users may not transfer their account or contract without Memorabid’s consent. Memorabid may transfer the contract as part of a reorganisation, merger, business or service transfer, provided this does not reduce User protections and notice is given where required.
Failure to exercise a right is not a waiver. If a provision is invalid or unenforceable, it is replaced to the permitted extent by a valid provision preserving its function; the remainder continues in effect. These Terms, the Listing and referenced conditions form the agreement on their subject matter and do not exclude fraudulent statements or mandatory rights.
30. Governing law, jurisdiction and dispute resolution
These Terms are governed by Italian law. A Consumer resident in another country retains the mandatory protection available under the law of their habitual residence where applicable.
For disputes with a Consumer resident or domiciled in Italy, the courts of the Consumer’s place of residence or domicile have mandatory territorial jurisdiction. The courts of Milan have exclusive jurisdiction for non-Consumer Users unless otherwise agreed in writing.
Before litigation, Users are invited to contact info@memorabid.com to seek a resolution. Consumers may refer disputes to alternative dispute-resolution bodies listed under applicable law. The EU ODR Platform has been discontinued and is therefore not identified as an available channel. Nothing restricts collective or representative redress rights available under law.
31. Language
The Italian version is the reference text for activities managed by Memorabid in Italy. Translations are provided for User convenience. In the event of interpretative differences, the Italian version prevails to the extent permitted by law, without prejudice to mandatory information and rights available to a Consumer under the applicable language and legal regime.
32. Ridyamo
These Terms apply, to the extent compatible, to functions available in the Platform’s RiDyamo area. Specific commercial conditions are published at Ridyamo – commercial conditions and privacy information at Ridyamo – privacy.
For purchases where the Listing identifies RiDyamo S.r.l. as Seller or data controller, the relationship is with:
RiDyamo S.r.l.
Registered office: Via Giorgio Saviane 6, Florence, Italy
Italian tax code and VAT number: 07472540488
In the event of conflict, the specific Ridyamo conditions prevail for that transaction, subject to mandatory law.
33. Contact and related documents
Support requests, complaints, disputes and notices may be sent to:
Memorabid S.r.l.
Foro Buonaparte 59, 20121 Milan (MI), Italy
Email: info@memorabid.com
Related documents: Privacy Policy · Cookie Policy · Payments and shipments.